Refunds & cancellation.

1. Free Products and Free Tiers

Free products, guest trials, and free tiers, as described on the relevant product page, are provided at no cost. Our games and other products offered free of charge are likewise provided at no cost. None of these are eligible for any refund as no payment is made.

2. Paid Subscriptions

2.1 7-day money-back guarantee.

If you are dissatisfied with a paid plan within seven (7) calendar days of your first paid subscription, write to billing@mistri.ai from your account email and we will issue a full refund of the most recent payment, less any taxes already remitted to the government that we are unable to recover.

2.2 After 7 days.

Subscriptions are non-refundable after the 7-day window. You may cancel at any time and your plan will remain active until the end of the current billing period. You will not be charged again.

2.3 Renewals.

The 7-day guarantee applies only to the first paid period. Renewal payments are not eligible for refund.

3. Credit Top-Ups and One-Time Purchases

Credit top-ups (one-time purchases) are non-refundable once any credit from that pack has been consumed. If no credits from the pack have been used, you may request a refund within 14 days of purchase by emailing billing@mistri.ai. One-time purchases in games and other digital products are delivered instantly on payment and are non-refundable once delivered, except where applicable law requires otherwise. If a purchase fails to activate, see our Shipping and Delivery Policy.

4. How to Cancel

1. In the product you subscribed to, open Settings → Billing → Manage subscription.
2. Or email billing@mistri.ai from the email registered on your account.

Cancellation takes effect at the end of the current billing period. Your account is downgraded to the free tier, and your data is retained as described in our Privacy Policy.

5. How Refunds Are Processed

• Eligible refunds are returned to the original payment method through our payment processor. Refunds to a different account or instrument are not supported.
• UPI and wallet refunds typically reflect within 3 business days.
• Net-banking refunds typically reflect within 3 to 5 business days.
• Credit and debit card refunds typically reflect within 5 to 7 business days, subject to the issuing bank's settlement cycle.
• For cross-border card payments, the refund is settled at the exchange rate applied by the card network and the issuing bank at the time of refund. We are unable to compensate for foreign-exchange fluctuations.
• You will receive an email confirmation when the refund is initiated, including the payment processor's refund reference id, and a credit-note invoice within 7 days.

6. Disputed Charges and Chargebacks

If you notice an unrecognised or duplicate charge, please contact us first at billing@mistri.ai. We will investigate within 5 business days and, where the charge is found to be in error, refund it in full.

If you choose to dispute the charge directly with your bank or card network, please share the dispute reference with us so that we can respond within the network's prescribed timeline. Filing a chargeback for a charge that is consistent with these Terms and our Refunds Policy, without first contacting us, may result in temporary suspension of the affected account pending resolution.

7. Service Outages

If the Service is unavailable for more than 8 consecutive hours within a single billing period due to issues on our side, we will, on request, credit your account with prorated credits for the affected period.

8. Failed or Errored Operations

Where a product consumes credits (for example, a generation in the Mistri plugin for Figma), credits dispatched for an operation that fails on our side or on the model's side are automatically refunded to your balance. No action is required from you. If you believe a refund did not occur, reply to the failure notification or write to billing@mistri.ai.

9. Taxes

Refunds are inclusive of any taxes originally charged. Where applicable taxes have already been remitted to the government and are not recoverable by us, the tax portion may be retained. This will be clearly disclosed in the credit-note invoice.

10. Grievance and Consumer Redressal

If you are not satisfied with the resolution of a billing or refund matter, you may escalate as follows:

1. Write to our Grievance Officer at support@mistri.ai. We will acknowledge within 48 hours and respond within 15 days.
2. You may, in addition, file a complaint with the National Consumer Helpline at 1915 or through consumerhelpline.gov.in, or refer the matter to the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
3. For payment-instrument disputes that remain unresolved by the merchant and the payment processor, you may approach your card network's chargeback mechanism or, where applicable, the Reserve Bank of India's Integrated Ombudsman Scheme.

11. Contact

Billing and refunds: billing@mistri.ai
Grievance Officer: support@mistri.ai
Postal: Mistri AI, Bengaluru, Karnataka, India.